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How do I log in if I forgot my password?
- Please click on “Forgot Your Password?” below Sign In.
SHIPPING
How much does shipping cost?
Standard Delivery
- Up-Next.com.hk offers FREE STANDARD SHIPPING on all orders over HK$600 within Hong Kong SAR.
- Orders HK$600 or below are charged a fixed rate by delivery provider once you received the orders. Note 1
Note 1: A fixed rate of delivery charge of HK$70 for shipping.
Express Delivery
- SF Express/Other express company
Do you offer international shipping?
- Most of Products purchased on Up-Next.com.hk can only be delivered within Hong Kong SAR, contact us for details if you need international shipping.
Can I collect my order at UP-NEXT shop?
- Sure, you may enjoy a free pickup at our retail store, the address is Shop L301, 3/F, T.O.P. This is Our Place, 700 Nathan Road, Mong Kok, Hong Kong.
For further information, please kindly visit our Shipping Page.
RETURN & REFUND
How to do a return?
- Up-Next has a Return Policy. Please refer to the answers below or for more information, please go to our Returns Policy
Please check the following details to our return policy:
- Merchandise must be returned within 7 days.
- Merchandise must be unused and in the same condition that you received it.
- Merchandise must have all tags attached and be returned in original packaging.
- Merchandise returned without the original security tag, or a damaged security tag, may result in a delayed refund or may not qualify for a refund.
- Sale items may not be returned.
Where can I find information about the return procedure?
Please kindly visit our Returns Policy.
When will I receive the refund?
Return often take 14 business days or less to reach our warehouse.
Please Note: Shipping and handling charges are not refundable.
ORDER STATUS
How can I find the status of my order?
- You can view your order history and find the order status tracking page.
How can I track my order?
- You will receive an email with the tracking number and information from the carrier once your order has been shipped.
- You will be provided with a follow up email to your order confirmation, once your order has been shipped. This follow up email will contain a tracking number and will contain a link to the carrier service used for your purchase.
- If you have not received your follow up email, please don't hesitate to contact us either through our Contact Us page or email us at info@up-next.com.hk
OUT OF STOCK PRODUCTS
How do I know when an item will be restocked online or stocked in stores?
- If the product says “coming soon” or “temporarily out of stock”, please come visit us again at a different time and keep in touch through our social media platform.
- Or subscribe to our mailing list and stay
ANY OTHER ENQUIRY?Still Need Help?
- Office hour: Monday to Friday (10:00am – 6:00 pm)
If you can't find the answer to what you are looking for in our FAQ, don't hesitate to get in touch and visit our Contact Us Page
*If you contact us during the non-office hour, we will contact you back on the next business day as soon as possible.
FOR MORE HELP PLEASE REFER TO OUR OTHER SUPPORT PAGES
- Keep yourself updated on our Terms and Conditions
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Stuck on how to make purchases? We have it our Blog Posts
- Also our Privacy Policy
- Want to learn more about who and what we are? About Us
- Methods of Shipping
- If your not happy with your purchase, don't worry don't panic; maybe a little. Have a look on how to get the process started and familiarize yourself with our Returns Policy
- We would love to hear from you, good or bad we welcome your comments, don't hesitate to drop by and get in Contact with Us
