Up-Next HK Online Store

Frequently Asked Questions (FAQ)

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How do I log in if I forgot my password?

  • Please click on “Forgot Your Password?” below Sign In.

 

SHIPPING
How much does shipping cost?

    Standard Delivery

    • Up-Next.com.hk offers FREE STANDARD SHIPPING on all orders over HK$600 within Hong Kong SAR.
    • Orders HK$600 or below are charged a fixed rate by delivery provider once you received the orders. Note 1 

    Note 1: A fixed rate of delivery charge of HK$70 for shipping.

     

    Express Delivery

    • SF Express/Other express company

    Do you offer international shipping?

    • Most of Products purchased on Up-Next.com.hk can only be delivered within Hong Kong SAR, contact us for details if you need international shipping.

    Can I collect my order at UP-NEXT shop?

    • Sure, you may enjoy a free pickup at our retail store, the address is Shop L301, 3/F, T.O.P. This is Our Place, 700 Nathan Road, Mong Kok, Hong Kong.

    For further information, please kindly visit our Shipping Page

     

    RETURN & REFUND

    How to do a return?

    • Up-Next has a Return Policy. Please refer to the answers below or for more information, please go to our Returns Policy

    Please check the following details to our return policy:

    • Merchandise must be returned within 14 days.
    • Merchandise must be unused and in the same condition that you received it.
    • Merchandise must have all tags attached and be returned in original packaging.
    • Merchandise returned without the original security tag, or a damaged security tag, may result in a delayed refund or may not qualify for a refund.
    • Sale items may not be returned.

    Where can I find information about the return procedure?

    Please kindly visit our Returns Policy.

    When will I receive the refund?

    Return often take 7 business days or less to reach our warehouse.
    Please Note: Shipping and handling charges are not refundable. 

     

    ORDER STATUS
    How can I find the status of my order?
    • You can view your order history and find the order status tracking page.
       How can I track my order?
      • You will receive an email with the tracking number and information from the carrier once your order has been shipped.
      • You will be provided with a follow up email to your order confirmation, once your order has been shipped. This follow up email will contain a tracking number and will contain a link to the carrier service used for your purchase.
      • If you have not received your follow up email, please don't hesitate to contact us either through our Contact Us page or email us at info@up-next.com.hk
        
      OUT OF STOCK PRODUCTS

      How do I know when an item will be restocked online or stocked in stores?

      • If the product says “coming soon” or “temporarily out of stock”, please come visit us again at a different time and keep in touch through our social media platform.
      • Or subscribe to our mailing list and stay 

       

      ANY OTHER ENQUIRY?Still Need Help?
      • Office hour: Monday to Friday (9:00am – 6:00 pm)

      If you can't find the answer to what you are looking for in our FAQ, don't hesitate to get in touch and visit our Contact Us Page

      *If you contact us during the non-office hour, we will contact you back on the next business day as soon as possible.

       

      FOR MORE HELP PLEASE REFER TO OUR OTHER SUPPORT PAGES
      • Keep yourself updated on our Terms and Conditions
      • Stuck on how to make purchases? We have it our Blog Posts
      • Also our Privacy Policy
      • Want to learn more about who and what we are? About Us
      • Methods of Shipping
      • If your not happy with your purchase, don't worry don't panic; maybe a little. Have a look on how to get the process started and familiarize yourself with our Returns Policy
      • We would love to hear from you, good or bad we welcome your comments, don't hesitate to drop by and get in Contact with Us